Resident FAQ & Response Process

D&P Security – What to Expect When You Call

This page explains how D&P Security typically handles common resident concerns such as noise complaints, suspicious activity, parking issues, after-hours amenities, welfare checks, and vehicle lockouts. Our goal is simple: respond professionally, protect resident privacy, document clearly, and keep property management informed.

Emergency: If there is an active threat, violence, weapons, fire, or a medical emergency, call 911 immediately.

What times do you cover security for my property?

If your property is contracted with D&P Security, our services are typically focused on overnight coverage for apartment communities.

Typical patrol window: 8:00 PM – 8:00 AM (unless your property contract specifies different hours).

Patrol activity may include visible patrols, amenity checks, parking lot checks, suspicious activity checks, and documentation/reporting based on the property’s site instructions.

What if my property isn’t contracted with D&P Security?

Residents and civilians may still be able to request certain services, such as:

• Welfare checks (non-emergency)
  
  

• Vehicle lockouts
  
  

• Officer dispatch for a disturbance (example: noise complaint, suspicious activity)
  
  

However, access and response can be limited when a property is not under contract. Some properties restrict outside security access, and we may not have permission to enter private property or common areas without authorization.

For that reason, in many non-contracted situations we may require:

• A short service agreement (for your protection and ours)
  
  

• Confirmation that we are permitted to respond to that property
  
  

• A clear understanding of scope, limitations, and reporting
  
  

If we can’t legally or safely access the property, we may recommend contacting the property’s management, their contracted security provider, or law enforcement (depending on urgency).

Do residents pay for services if their property is not contracted?

Yes. Residents and civilians are charged for services that are not covered by a property contract.
Pricing depends on service type, time, location, and availability. Contact us for current fees and options.

What information should I have ready when I call?

To respond efficiently and document correctly, we may ask for:

• Property name
  
  

• Property address + city
  
  

• Building/unit number (where the issue is occurring)
  
  

• Your name + call-back number (in case we get disconnected)
  
  

• What’s happening (type of issue, what you see/hear)
  
  

• Where it’s happening (building/amenity/parking area)
  
  

• When it started and whether it’s ongoing
  
  

• Any safety concerns (threats, weapons mentioned, medical concern)
  
  

We only collect what’s needed to respond and document accurately.

Will you share my identity with the person I complained about?

No. If you report a noise complaint or disturbance, we do not disclose caller identity. We address the issue as a reported concern and focus on de-escalation and compliance.

How does a noise complaint work?

If a resident reports excessive noise, our typical steps are:

1. Gather details
   We document the property, unit/building, and what type of noise is occurring (music, yelling, party, bass, etc.).
   
   

2. Confirm property rules / quiet hours
   Quiet hours are typically set by your lease/property rules, and many properties use nighttime quiet hours.
   
   

• Denver’s noise program summarizes typical residential limits as 55 dB(A) 7 a.m.–10 p.m. and 50 dB(A) 10 p.m.–7 a.m.
  
  

• Colorado Springs code lists residential limits as 55 dB(A) 7 a.m.–7 p.m. and 50 dB(A) 7 p.m.–7 a.m.
  (Your property’s rules can be stricter than city standards.)
  
  

3. Dispatch when appropriate
   If the complaint appears valid and coverage is available, we dispatch to check the area.
   
   

4. Contact & de-escalation
   We make contact, inform them a complaint was received, and request compliance. We stay professional and calm.
   
   

5. Document the outcome
   We record time, location, observations, actions taken, and results.
   
   

6. Report to property management
   We provide documentation so management has a record and can take follow-up action if needed.
   
   

Important note: D&P Security is not a law enforcement agency. We can respond, de-escalate, document, and report. Citations and ordinance enforcement are handled by the appropriate authorities.

What happens if the noise continues after you leave?

If the noise restarts, residents should report it again (or follow property instructions). Repeat calls help document patterns and provide a clearer record for property management.

How do you handle suspicious activity?

If you see suspicious behavior (loitering, prowling, trying door handles, unknown persons in secured areas, etc.):

1. We gather a description, location, direction of travel, and any safety concerns.
   
   

2. If we’re on duty/available, we dispatch to check the area and observe safely.
   
   

3. We document what we see and what actions we took.
   
   

4. If there’s an immediate threat, call 911.
   
   

How do you handle trespassing or unauthorized persons?

Our typical approach is:

• Observe and assess (officer safety first)
  
  

• Attempt professional contact when safe
  
  

• Identify whether the person is a resident/guest/vendor
  
  

• If unauthorized, request they leave the property
  
  

• Document the encounter and report to management
  
  

If a situation escalates or involves threats/violence, we involve law enforcement.

Legal note (general): Security officers are not peace officers. In Colorado, a private person may arrest only when a crime is being committed in their presence. Your on-site policies should prioritize safety, de-escalation, and calling law enforcement when appropriate.

How do parking violations work?

Parking is usually governed by property policy (permits, assigned spaces, fire lanes, visitor rules). Our typical process:

1. Verify the complaint details (location, vehicle description, plate if possible).
   
   

2. Check the area and document what we observe.
   
   

3. When appropriate, document for property management follow-up.
   
   

4. We do not tow unless properly authorized under the property’s established towing policy and approval process.
   
   

What is your process for after-hours amenities (pool, gym, clubhouse, etc.)?

When amenities are closed and activity is reported, we typically:

1. Respond and check the amenity area
   
   

2. Ask occupants to clear the area if the amenity is closed
   
   

3. Ensure the area is safe, orderly, and cleared
   
   

4. If permitted by the property, confirm doors/gates are secured
   
   

5. Document and report to management
   
   

Do you do welfare checks? How does that work?

Yes—when authorized by the property or appropriate request channels.

Our typical welfare check process:

1. Gather details: resident name/unit, reason for concern, last known contact, and any medical/safety concerns.
   
   

2. Dispatch to attempt contact: knock/ring, announce presence, request a response.
   
   

3. If contact is made, document the outcome and notify the authorized requester per property protocol.
   
   

4. If there is no response and credible safety concerns exist, we may recommend contacting police/EMS for a formal welfare check.
   
   

We do not force entry. Entry into a unit is handled by authorized property staff and/or emergency responders when required.

Do you offer vehicle lockouts? What is the process?

Yes (service availability may vary by area/time).

Typical lockout steps:

1. Confirm the vehicle location and requestor contact info.
   
   

2. Verify reasonable proof of authorization (ID, registration, or verification per policy).
   
   

3. Use non-destructive entry methods when possible.
   
   

4. Document the service (time, vehicle info, outcome).
   
   

Colorado does not have a statewide locksmith licensing requirement. Even so, for safety and fraud prevention, D&P Security uses authorization checks and may decline service if ownership/authorization cannot be reasonably confirmed.

Can I request an officer to be dispatched for a noise complaint if my property isn’t contracted?

Sometimes, yes — case-by-case. We may be able to respond if:

• We can confirm we are allowed to access the property, and
  
  

• The situation is appropriate for a private security response, and
  
  

• A short service agreement is completed (when required), and
  
  

• Service fees are understood for non-contracted calls
  
  

If we can’t access the property or the issue requires ordinance enforcement, we may advise contacting management or law enforcement as appropriate.

How quickly will an officer respond?

Response depends on coverage, call volume, location, and safety priority. We do not promise a specific arrival time. Calls are prioritized based on urgency and risk.

Will property management be notified?

For calls involving disturbances, repeated issues, policy violations, or anything needing follow-up, we document and provide reporting according to the property’s protocol (contracted properties) or according to the service agreement/authorization (non-contracted services).

What if I’m unhappy with how something was handled?

We take professionalism and follow-through seriously.

If you believe an incident wasn’t handled correctly—or you have concerns about a response—please contact D&P Security and provide:

• Date and time of the incident
  
  

• Property name / address
  
  

• Unit / location (if applicable)
  
  

• A brief description of what happened
  
  

What we will do:

1. Review the incident details (including any available officer notes, reports, and documentation)
   
   

2. Follow up with you with an update when appropriate
   
   

3. Coordinate with property management to ensure the issue is properly documented and addressed according to property policy
   
   

Note: Some actions or outcomes may be controlled by property management policy, lease terms, or law enforcement authority. Even in those cases, we will document what occurred and communicate with management so the situation is handled correctly.